Who does this policy apply to?
This Privacy Policy applies to all users of the 7wicket website and app. By registering or continuing to use 7wicket, you agree to this policy.
📂 What Information We Collect
7wicket only collects the information genuinely needed to serve you. We don't ask for unnecessary data — and we don't store it either.
Personal Identity Information
- Name & date of birth — provided at registration
- Mobile Number & Email — For account verification and communication
- National ID (NID) Number — Required for identity verification
- Residential Address — Required for certain verification processes
Financial Information
- Mobile banking number (bKash, Nagad, Rocket)
- Deposit & Withdrawal History
- Transaction Amount & Time
Technical Information
- IP address & device information
- Browser type & operating system
- Session duration and activity logs on the platform
✅ What we do not collect: Your bank card number, CVV, or net banking password. 7wicket does not store any credit or debit card details.
🔍 How We Collect Your Data
7wicket may collect your data in various ways — but every method is fully transparent. No hidden tracking.
| Source of Collection | Data Type | Purpose |
|---|---|---|
| Registration Form | Name, mobile number, email, date of birth | Account Creation & Verification |
| KYC Process | NID, photo, proof of address | Identity Verification & Legal Compliance |
| Payment Gateway | Mobile number, transaction details | Managing deposits & withdrawals |
| Automatically Collected | IP, Device & Cookies | Security & Platform Improvement |
| Support Contact | Complaints & Chat Logs | Improving service quality |
7wicket does not purchase or collect your information from any social media platform or external website.
🎯 Purpose of Data Use
7wicket uses your data only for specific purposes. Your information is never used for anything beyond that.
Primary Use
- Creating, managing, and securing your account
- Processing deposits, withdrawals, and other financial transactions
- Verifying age and identity (as required by regulatory authorities)
- Preventing fraud and money laundering
- Providing customer support and resolving complaints
Used for Service Improvement
- Detecting and resolving technical issues on the platform
- Analyzing user experience in new feature designs
- Strengthening Security Measures
Used for communications
- Sending important account-related notifications
- Sharing bonus and promotion details (with your consent)
- Sending responsible gaming information
📌 Please note: You can unsubscribe from promotional emails at any time. However, essential service-related communications cannot be turned off.
🤝 Data Sharing Policy
7wicket does not sell your personal information to any third party. However, limited data may be shared in certain specific circumstances.
Who Your Information Is Shared With
- Payment Provider: Information required solely to process transactions via bKash, Nagad, and Rocket
- Technology Partner: Companies contracted for server hosting or security services — all are bound to uphold the same privacy standards
- Regulatory Authority: Upon a valid request from a government authority as required by law or licensing obligations
- Legal Requirements: Upon a valid court order or lawful request from an investigating authority
Strict prohibition on selling your data
7wicket will never sell your data to advertisers, data brokers, or any other commercial entity. This is our core commitment.
🍪 Cookies & Tracking Technologies
7wicket uses cookies on its website and app to enhance user experience and ensure platform security.
Cookie Type
| Cookie Type | Function | Retention Period |
|---|---|---|
| Essential Cookies Essential | Login & session management | Until end of session |
| Functional Cookies | Language & preference settings | 1 year |
| Analytics Cookies | Platform usage statistics | 6 months |
| Security Cookies | Fraud & bot prevention | Until end of session |
You can disable non-essential cookies from your browser settings. However, turning off essential cookies may prevent the platform from functioning properly.
7wicket does not use any cross-site tracking pixels or cookies from third-party advertising networks.
🔐 Data Security Technologies & Practices
7wicket uses the latest technologies and processes to keep your data secure.
Technical Security
- TLS/SSL 256-bit Encryption: Banking-grade encryption on all data transmissions
- Encrypted Database: Stored data is kept in encrypted form
- Firewall & DDoS Protection: To defend against external threats
- Two-Factor Authentication (2FA): An additional layer of security for account access
- Regular Security Audits: Audited by independent third-party experts
Administrative Safeguards
- 7wicket staff can only access limited data on a need-to-know basis
- A complete log of all data access is maintained
- All staff are bound by confidentiality agreements
- Regular training and awareness programs are conducted
⚠️ You Have Responsibilities Too: 7wicket takes every measure to ensure the highest level of security on our end. However, it is your responsibility to keep your password confidential and to stay alert against phishing scams.
🗓️ Data Retention Period
7wicket retains your data only for as long as necessary — not a day longer. Different types of information have their own defined retention periods.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | For as long as the account remains active | Service Delivery |
| Financial transaction records | 7 years after account closure | Legal & Regulatory Requirements |
| KYC Documents | 5 years after account closure | AML/KYC Legal Obligations |
| Customer support records | 3 years after resolution | For dispute resolution |
| Marketing Data | Until consent is withdrawn | Based on your preferences |
| Technical Logs | 6 months | Security Analysis |
Once the retention period expires, data is securely deleted or anonymized for statistical use.
⚖️ Your Privacy Rights
7wicket believes you are the true owner of your data. That's why you have several important rights over your personal information.
Right to Access
You may request a copy of the information 7wicket holds about you. We will respond within 30 days.
Right to Rectification
If any of your information is incorrect, you may request a correction. 7wicket will make the update as promptly as possible.
Right to Erasure
You may request deletion of your data after account closure, unless we are legally required to retain it.
Right to Object to Processing
You may object to your data being used for marketing purposes — and your objection will be respected.
Right to Data Access
You may request a copy of the data we hold about you. Where applicable, it will be sent in CSV or JSON format.
Right to Restrict Processing
You may request that the processing of your data be temporarily restricted for specific reasons.
To exercise any of these rights, [email protected] Send us an email at the address provided.
👶 Protection of Children & Minors
Strictly prohibited for users under 18
7wicket does not knowingly collect or store information from anyone under the age of 18. Minors are strictly prohibited from creating or using an account.
7wicket verifies age at registration. If a minor registers by mistake, their account will be closed and all collected data will be deleted immediately.
If a parent or guardian believes their minor child's information is stored on 7wicket, [email protected] contact us immediately at the address below. We will act promptly.
🔄 Policy Update Process
This Privacy Policy may be updated if 7wicket's services or the legal landscape changes.
- You will be notified via your registered email or in-app notification before any significant changes take effect
- For minor changes, only the "Last Updated" date at the top of the page will be revised.
- Continued use of the platform after any changes will be considered acceptance of the updated policy
- Previous versions are archived and available upon request
💡 Tip: Check back on this page occasionally for updates. If you have trouble understanding any new policy, our support team is here to help.
📬 Contact & Complaints
For any questions, complaints, or requests regarding this Privacy Policy, please contact us using the methods below.
Email Support
[email protected]
Response within 48 hours
Live Chat
Log in to the platform
24/7 support available in Bangla
Before contacting us FAQ page Take a look — your answer may already be there. For detailed terms and conditions, Terms & Conditions read.